Showing posts with label corporations. Show all posts
Showing posts with label corporations. Show all posts

Monday, May 5, 2008

If I could put just one question to Shell (and Greenpeace)

(flickr:james at 42)

Having recently seen Shell's first quarter earnings, I have a question: why does the company not disclose how much money it invests in renewable energy?

Don't get me wrong (and if you're hoping for a good big oil-bashing article stop reading now). But when the CFO starts talking about how the company is investing heavily in oil capacity in the Artic Circle (subtext: which is opening up to exploitation due to global warming) you to have to wonder about what they think of the future.

(zorzimo croquezz)

Actually on second thought they break it down pretty clearly that they see fossil fuel use growing massively in the future.

"We are increasing our investment, ploughing most of our profits into finding, producing and refining oil and natural gas. Our investment levels have more than doubled since 2000, to $25 billion in 2006."

"Affordability has been the main problem for new alternatives like biofuels, wind and solar. Even at recent high oil and natural gas prices, they cannot yet compete on price on a large scale."

-Shell website

So it doesn't bother me that Shell won an award from Transparency International last week about disclosing revenue streams: it's the equivalent of saying "at least they're honest in that regard."

(nelgallan)

But returning to the question of how much $$ investment they're putting into alternatives: it's a really basic one for me. I think it would help people judge *how seriously* a huge energy company _ for better or worse _ takes renewables as a business as time goes by.

It doesn't help that Shell has stopped disclosing numbers on alternative electricity generation, which they used to do. The reasoning, if I recall correctly, was that it's become such a significant amount that it's now considered a normal business and folded into their "power generation" numbers. And/or that it's commerically sensitive.

Yet, they began reporting on profits from oil sands separately this very quarter (US$250M). Why one "new" energy source and not others?

I notice their ''external ' review panel' was complaining about the lack of disclosure of investment in renewables last year so maybe we'll get more when they release their sustainability report this year.

For balance in this post, I have an open question for Greenpeace as well.

(gunnar.olafsson)



Why is the organization so monolithic in its viewpoints? I'm not saying that they're right or wrong, I'm just surprised that members appear to move in such lockstep / groupthink.
I'll just throw out two examples:

Everybody at Greenpeace opposes nuclear energy.
Everybody at Greenpeace opposes genetically modified organisms.

Yet these are complicated ethical questions.

And Greenpeace is such a large organization _ wouldn't you expect there to be some dissenting views among the ranks? I've never encountered any.



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Thursday, March 20, 2008

TNT Post Customer Service

(whiskeytangofoxtrot)

I needed to mail a document quickly to a friend of mine in the U.S., and I went down to the post office yesterday to get it done. Dutch mail has been privatized, and the former monopolist is now a corporation called "TNT Post."

Leaving aside the somewhat odd name (why not "Anthrax Mail," one wonders), the company has a pretty good reputation.

Here was the conversation (abridged) I had with the guy behind the counter, which was good-humored throughout. I felt like I was in a Monty Python skit:

TS: I'd like to mail this with your fastest service.

TNT: I'm sorry meneer (=sir), our express service is closed for the day.

TS: Oh. Well, let's just get it ready so you can post it first thing
tomorrow.

TNT: I'm sorry meneer, we can't do that.

TS: You can't just put it in your pouch for tomorrow's mail?

TNT: No.

TS: Oh. Well what are my other options?

TNT: Where are you sending it?

TS: The United States

TNT: I'm sorry, we don't have anything but regular mail service to the
United States.

TS: Priority mail? Can it be sent registered mail?

TNT: Yes.

TS: Okay, let's do that.

TNT: How do you want to send it?

TS: (pause) I was thinking _ in an envelope.

TNT: Okay. (Very long pause).

TS: Can I buy an envelope?

TNT: I'm sorry, we don't sell envelopes.

TS: (Looks around shop, notices all manner of bric a brac, but no envelopes. Laughs).

TNT: Yeah, we find it funny too, meneer. We get a lot of complaints
about that.



TS: How much for a box?

TNT: It depends on what size.

TS: Smallest size.

TNT: I don't know, it's written on the display.

TS: (retrieves small box for EUR1.70). Okay, let's send this.

TNT: Can you take it over there to fill out the address information?
Then I can help other customers.

TS: (returns after waiting in line again). Okay. Here it is.

TNT: (takes box). The United States...that'll be 11 euros.

TS: So it will be there in what, 3-5 days?

TNT: (Laughs). That's optimistic.

TS: So what's pessimistic?

TNT: Where's it going?

TS: The. United. States.

TNT: It will arrive within 5 days, but it may take longer than that to be delivered.

TS: Come again?

TNT: Everything has to be sniffed nowadays, meneer.

TS: What's the worst case scenario?

TNT: (Shrugs).

***

According to TNT's web site, it should take 5-7 business days to arrive. We shall see...

(geoff coupe)


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